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FAQ

The following are the most common questions that our customers have.

Frequently Asked Questions

How long will my repair/service take?

We repair most issues within 2-3 days as well as offering 24 hour priority service (subject to availability of parts if needed). If we need to order parts then we can normally get these delivered the next day. We realize how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.

How much will my repair cost me?

We will always offer you a fixed price for the repair. For example, if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first, we charge for labor which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.

Why would I want to use you when I could go to the Apple Store or Best Buy?

Offering personalized service is at the top of our list; you will speak directly to the person working on your computer so you can explain the situation in detail. We turnaround repairs quickly, we don’t send anything away to service centers and we don’t quote 5+ days for repairs. We don’t charge any upfront costs- you only pay for work once it’s completed and you are happy with it. Most importantly, we will ALWAYS be cheaper than Apple or Best Buy, guaranteed!

Can you replace cracked/damaged laptop screens?

Absolutely! We repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact us for a quick quote- we have the majority of laptop screens in stock and can normally replace your screen the same day!

I’m worried about my data, is it safe?

We will always take great care in looking after your data. We conform to all data privacy laws and any data we hold is held in strict confidence. We undertake work for a number of local businesses large and small across the Northeastern U.S. and we understand how important personal data is. Any customer data that is stored is always stored with password protection and encryption. We always advise that you take a backup of any data on your computer prior to any work being done. We can discuss backup options with you if needed.

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